Shipping Policy

Last updated: August 29, 2026

Thank you for shopping with TheraPurr. We work with an international fulfillment partner to deliver your order directly to your door.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Time

Most orders are expected to arrive within 7–14 calendar days from the date the order is placed, including processing time.

Delivery estimates are not guarantees. Weather, carrier disruptions, customs inspections, holidays, incorrect addresses and other circumstances outside our reasonable control may occasionally cause delays.

International Fulfillment

Some TheraPurr orders are shipped directly from our international fulfillment partner in China. This allows us to offer our products without maintaining unnecessary inventory while delivering directly to customers.

Your order may pass through multiple shipping carriers before reaching its final destination. Tracking updates can occasionally pause while a package is transferred between carriers or processed through a shipping facility.

Tracking Your Order

Tracking information will be emailed once your order ships. Please allow up to 3 business days for the carrier’s tracking system to display its first update.

If your tracking information has not updated for more than 7 consecutive days, contact us at [insert support email] so we can investigate.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your address, contact us as soon as possible. We will try to update it, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

TheraPurr is not responsible for additional shipping costs caused by an incorrect or incomplete address submitted by the customer. If an order is returned to us or our fulfillment partner, additional shipping charges may apply before it can be resent.

Shipping Delays

If we learn that an order cannot be shipped within the stated timeframe, we will notify the affected customer and, when required, provide the option to accept the delay or cancel the unshipped order for a full refund.

Please contact us if your order has not arrived within 14 calendar days. We will review the tracking information and work with the shipping carrier to resolve the issue.

Lost or Missing Packages

If tracking shows no delivery and the package appears to be lost, contact us at callofmorich@gmail.com. We will investigate with the carrier and provide an appropriate replacement or refund when the package is confirmed lost.

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location and with other members of your household.

2. Check with neighbors, your building office or mailroom.

3. Allow 24–48 hours, as carriers sometimes mark packages delivered shortly before arrival.

4. Contact the shipping carrier using your tracking number.

If the package is still missing, contact us within 7 days of the recorded delivery date. We will review the situation and assist where reasonably possible.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If it is damaged, defective or incorrect, contact us within 7 days of delivery at callofmorich@gmail.com.

Include your order number and clear photographs of the product, packaging and shipping label. We will evaluate the issue and arrange an appropriate replacement or refund.

Customs, Duties and Taxes

Orders shipped to U.S. customers are not expected to require additional customs payments at delivery. If TheraPurr begins shipping to other countries, customers may be responsible for applicable import duties, taxes or customs charges imposed by their country.

Multiple Packages

Items from the same order may occasionally be shipped separately. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple packages.

Contact Us

Questions about shipping or an existing order can be sent to:

TheraPurr
Email: callofmorich@gmail.com.

Please include your full name and order number so we can assist you efficiently.